Shipping policy

Last updated: 7 October 2026

At Neat Panels, we take care to package your order securely and select an appropriate delivery service for the products and quantity ordered.

This Shipping Policy explains our current delivery arrangements.

1. Current delivery service

Our current standard panel products are supplied in 1200mm × 600mm dimensions.

This size has been selected to allow us to use our current delivery arrangements while keeping shipping costs manageable.

At present, standard delivery is available for orders of up to 5 panels.

The delivery options and applicable charges will be shown at checkout before you complete your purchase.

2. Orders of more than 5 panels

Our current standard delivery service is limited to orders of up to 5 panels.

If you require more than 5 panels, please contact us before placing your order.

Larger quantities may require an alternative delivery service and may incur additional delivery charges.

We may introduce additional delivery options for larger orders in the future.

3. Larger products

We intend to introduce additional panel sizes and products in the future, including larger panels and acoustic panels.

Larger products may require different delivery arrangements because of their dimensions.

Where a product cannot be shipped using our standard delivery service, the available delivery options and applicable charges will be displayed on the relevant product page or at checkout.

4. Delivery times

Estimated delivery times will be displayed at checkout where available.

Any delivery time provided is an estimate unless we have expressly agreed a specific delivery date with you.

We will aim to dispatch orders as soon as reasonably practicable after payment has been received and the order has been accepted.

If there is an unexpected delay affecting your order, we will contact you where reasonably possible.

5. Delivery address

Please make sure that your delivery address is correct before completing your order.

We cannot guarantee that we will be able to change the delivery address after an order has been dispatched.

If you realise that you have provided an incorrect address, please contact us as soon as possible.

Additional delivery charges may apply where a delivery needs to be redirected or re-attempted as a result of incorrect information supplied by you.

6. Receiving your delivery

Please inspect your order as soon as reasonably possible after delivery.

If the packaging appears damaged, we recommend taking photographs of the packaging before opening it.

If the product itself has been damaged, please photograph the product and packaging and contact us as soon as possible.

Please retain the packaging and damaged product until we have advised you that they are no longer required.

Reporting damage promptly helps us investigate the issue with the delivery provider and arrange an appropriate remedy.

Nothing in this section limits your statutory consumer rights.

7. Delivery damage

We carefully inspect products before dispatch and take reasonable steps to protect them during transportation.

If your order arrives damaged, we will assess the issue and provide the appropriate remedy required by applicable consumer law.

Where only part of an order has been damaged, we will seek to resolve the issue in a proportionate manner.

You should not arrange your own replacement or disposal of damaged goods before contacting us, as this may affect our ability to investigate the issue.

8. Failed delivery

If a delivery cannot be completed because nobody is available to receive it, the delivery provider may leave instructions for arranging a further delivery or collection.

If a failed delivery or return occurs because incorrect delivery information was supplied or reasonable delivery arrangements were not followed, additional delivery charges may apply.

We will discuss any such charges with you before applying them where reasonably possible.

9. Delivery areas

We currently deliver to addresses within the areas and locations supported by the delivery options shown at checkout.

Certain locations may not be available through our standard delivery service because of size, weight, access or delivery restrictions.

If your address is not available at checkout, please contact us and we will see whether an alternative delivery arrangement is possible.

10. Delivery charges

Delivery charges are calculated according to the products, quantity and delivery service selected.

The applicable delivery charge will be displayed before you complete your purchase.

We reserve the right to introduce or change delivery charges for future orders, but any delivery charge applicable to an order will be shown before you place that order.

11. Responsibility for goods during delivery

For consumer purchases, responsibility for the goods remains with us until the goods come into your physical possession or the possession of a person you have identified to receive them on your behalf, subject to applicable law.

If goods arrive damaged, please contact us so that we can investigate the issue and provide the appropriate remedy.